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Again, I'm not sure if anyone runs across this anymore, but I wanted to write just in case :)
If any of you are feeding any of the following brands, Chicken Soup for the Pet Lover's Soul, Country Value, Diamond, Diamond Naturals, Premium Edge, Professional, 4Health, Taste of the Wild ... they are voluntarily recalling certain batches of the dog food from shelves for possible contamination of salmonella. Taste of the Wild is made at the same plant as Diamond Dog Food. The dog foods above are also made at the Diamond plant.
- WHAT PRODUCTS HAVE BEEN RECALLED?
- Diamond Pet Foods has voluntarily recalled several products produced in its Gaston, South Carolina plant between December 9, 2011 and April 7, 2012, because they may have been exposed toSalmonella.
- The recalled brands include:
- Chicken Soup for the Pet Lover’s Soul
- Country Value
- Diamond
- Diamond Naturals
- Premium Edge
- Professional
- 4Health
- Taste of the Wild
Please check the production code on your bag to definitively determine if your product is recalled.
- HOW DO I TELL IF MY PRODUCT IS AFFECTED?
- If your production code has a “2” or “3” in the 9th position AND an “X” in the 10th or 11th position, your product is affected by the recall. The best-before dates for the recalled brands listed above are December 9, 2012 through April 7, 2013.The following graphic illustrates how to read the production code and best-before date:
- WHERE DO I FIND THE PRODUCTION CODE?
- It may be on the back, side or bottom of the bag and is labeled with the words “PRODUCTION CODE”.
- WHY WERE THE PRODUCTS RECALLED?
- This voluntary recall was initiated as a precautionary measure because the products have the potential to be contaminated with Salmonella. Diamond Pet Foods is doing this in order to ensure only quality product is available and to protect the health and safety of pet owners and their pets.
- ARE ALL OF THE PRODUCTS CONTAMINATED WITH SALMONELLA?
- No. Only 4 bags of food have tested positive for Salmonella out of nearly 6 million bags produced during the recall time period. Out of an abundance of caution, we voluntarily recalled a broad amount of product to be sure our customers and pets are safe. Only samples of the following three products manufactured by Diamond in Gaston, South Carolina, between December 9, 2011 and April 7, 2012 have tested positive for Salmonella:
- Diamond Naturals Lamb Meal & Rice dry dog food
- Chicken Soup for the Pet Lover’s Soul Adult Light Formula dry dog food
- Diamond Puppy Formula dry dog food
The company has voluntarily recalled all formulas of the following brands of food manufactured at its Gaston, South Carolina, plant during this same timeframe. With the exception of the formulas listed above, none of these foods have tested positive for Salmonella, but the company is taking this broad action as a precautionary measure.- Chicken Soup for the Pet Lover’s Soul
- Country Value
- Diamond
- Diamond Naturals
- Premium Edge
- Professional
- 4Health
- Taste of the Wild
- HOW DO I GET A REFUND OR COUPON FOR A REPLACEMENT BAG OF FOOD?
- More information about obtaining a refund or coupon for a replacement bag of food can be found on the “Refund Protocol” page. Please download the Refund Request form on that page to ensure you’ve included all required items.
- I HAVE THE AFFECTED FOOD. HOW SHOULD I DISPOSE OF IT?
- You should dispose of the product immediately by throwing it in the garbage can. Wash your hands thoroughly with soap and warm water after handling the product and clean any surfaces that may have been exposed to the product with a mild bleach solution.
- I FEED CANNED FOOD. IS THAT RECALLED?
- Canned food is not included in our recall. This voluntary recall only includes certain batches of dry pet food. There is no need for concern and you can continue to feed the canned food as usual.
- I’M A RETAILER. WHAT DO I DO?
- We appreciate your business. For further questions or inquiries, call your distributor directly or call 1-800-442-0402. Press 2, and ask to speak to your Diamond Pet Food sales representative.
- WHY HAVE YOU SUSPENDED PRODUCTION AND DELIVERY AT THE GASTON PLANT?
- Production and delivery out of our Gaston plant has resumed. Diamond Pet Foods had temporarily and voluntarily suspended production and delivery of all products made at its Gaston, South Carolina plant because certain batches of dry pet food did not meet our stringent quality standards.
- HOW ARE YOU ENSURING THIS DOESN’T HAPPEN AGAIN?
- We conducted a thorough internal investigation of all systems and processes at our Gaston, South Carolina, plant – where the food was produced – and have taken corrective action. We also are working closely with state and federal officials to make sure consumers have all the latest information pertaining to this situation.
- WHAT SYMPTOMS MIGHT INDIVIDUALS BE EXHIBITING IF THEY ARE INFECTED WITH SALMONELLA?
- Salmonella bacteria will not necessarily sicken every person who comes into contact with it. People who believe they may have been infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea, abdominal cramping and fever. According to the Centers for Disease Control, people who are more likely to be affected bySalmonella include infants, children younger than 5 years old, organ transplant patients, people with HIV/AIDS and people receiving treatment for cancer.Please contact your personal physician if you have any concerns.
- HOW MIGHT INDIVIDUALS BECOME INFECTED WITH SALMONELLA FROM THE FOOD?
- Individuals handling the dry food can become infected with Salmonella if they have not thoroughly washed their hands after having contact with surfaces exposed to the product. Your health is important to us. Please contact your healthcare professional if you have any concerns about being exposed or infected with Salmonella. Learn more about safe handling of pet food by visiting our “Safety Tips” page.
- I THINK I MIGHT BE INFECTED WITH SALMONELLA - WHAT DO I DO?
- If you think you may have become ill after contact with dry pet food or with an animal that has eaten dry pet food, we suggest you seek medical attention.
- WHAT SYMPTOMS MIGHT PETS BE EXHIBITING IF THEY ARE INFECTED WITH SALMONELLA?
- Pets with Salmonella infections may have decreased appetite, fever and abdominal pain. If left untreated, pets may be lethargic and have diarrhea, fever and vomiting. Infected but otherwise healthy pets can be carriers and infect other animals or humans.Please contact your personal veterinarian if you have any concerns.
- I THINK MY PET MAY BE INFECTED WITH SALMONELLA – WHAT DO I DO?
- If you feel your pet is exhibiting symptoms of Salmonella, we suggest you visit your veterinarian.
- For more information, please visit
